Documentation has moved to CultureHub!
For the comprehensive documentation covering Managing On sales, please see the new documentation on CultureHub for How to set up a queue during a presale or during a busy moment on the website.
Setting up a queue during a presale or busy moments helps manage the pressure on the ticketing system by preventing too many simultaneous transactions.
The queue is influenced by visitor traffic, including both human users and bots. While raising the visitor limit may seem beneficial, it can increase the risk of system overload. Improvements to the queue technology and communication are ongoing to enhance user experience.